Last updated: September 13, 2026
This policy explains returns and refunds for orders placed with our Corkcicle store in the United States. We want you to know the eligibility requirements, the steps to take and when an approved refund will be issued.
The 30-day return window
You may request a return within 30 days after your order is delivered. An eligible item must be unused, in its original condition and in its original packaging. Please keep the parts and accessories supplied with it together. Include your order number or another proof of purchase so we can locate the transaction.
Where an item is explicitly identified as Final Sale or non-returnable on its product page before purchase, that disclosed restriction applies to a change-of-mind return. It does not remove rights relating to damaged, missing or incorrectly supplied goods, or any protection that applicable law does not allow us to exclude. We do not impose unrelated categories of return exclusions.
Start your return with us
Email Support@corkcite.shop with the order reference, the item and variant you wish to return, and the reason for the request. We will review the request and provide the return instructions. Please wait for those instructions before sending a parcel; the mailing address below should not be treated as an automatically authorized returns destination.
For an eligible return, we pay the return shipping cost and provide the return method or a prepaid shipping label. Pack the item securely, include the requested order information, and keep the shipping receipt or tracking details until the return is resolved.
Damage, missing parts or an incorrect item
Contact us when you discover a problem with the delivery. Send your order information and clear photos of the item, its packaging and the issue where photos can help. Keep the packaging while we investigate. We will review the circumstances and arrange the appropriate return, replacement or refund resolution; you do not need to pay eligible return shipping for our supply error or a damaged delivery.
Inspection and refunds
After the returned goods arrive, we inspect them and tell you whether the refund is approved. An approved refund is issued to the original payment method within 10 business days after approval. Your bank or payment provider may then need additional time to post the credit. We cannot redirect a refund to a different card or an unrelated account.
If you have not received a refund after the stated processing period, check the original payment account and contact us with your order number and return tracking details. We will help trace the refund status. Any required refund for an order we cannot supply will be handled in accordance with applicable law.
Exchanges, changes and cancellations
For an exchange request, contact us first so we can check the proposed item and availability. We will explain whether a return and a new order are needed. If you want to change or cancel an order, contact us as quickly as possible before dispatch. Processing may already have begun, so a change or cancellation cannot be guaranteed. Once dispatched, the order is handled under the delivery and return procedures.
Business days exclude weekends and United States federal holidays. For delivery information, see our Shipping Policy.
Contact details
corkcicle — Corkcicle store
Email: Support@corkcite.shop
Phone: 312-687-6785
Mailing address: 11766 Sedgewick Dr, Huntley, Illinois, 60142, United States