Last updated: September 13, 2026
Our Corkcicle store offers shipping within the United States. This page describes the standard service, the processing period and how to get help with a parcel.
Shipping cost and service area
Standard Shipping is free for United States orders. There is no minimum order value for this standard service. Available delivery options and the shipping amount for your address are shown before you submit payment. We do not describe services outside the United States in this policy.
Processing and transit times
Order processing normally takes 1–2 business days. After dispatch, Standard Shipping normally takes a further 4–6 business days in transit. These are separate periods: transit time begins when the parcel is handed to the carrier, not when the order is placed. Weekends and United States federal holidays are not business days.
These timeframes are estimates, not promises of delivery on a particular date. Weather, carrier disruptions, peak demand, address issues or other events may affect progress. If we cannot ship within the stated processing period, we will notify you of the delay and explain your available options, including cancellation and a refund where required by applicable law.
Confirmation and tracking
Once the order is dispatched, tracking information is sent to the email address used at checkout. Please check that address and your spam or junk folder. A tracking number may be issued before the first carrier scan appears. Contact us if you cannot locate the dispatch email or need help understanding a tracking update.
Check your delivery address
Before paying, check the recipient name, street address, unit number, city, state and ZIP code. If you discover an error, email Support@corkcite.shop promptly and include the order number and corrected address. We will try to help before dispatch. An address change is not guaranteed after the parcel has shipped.
If a parcel is returned as undeliverable, contact us to confirm the address and discuss the next step. We will explain any available redelivery or refund arrangement before proceeding rather than assuming an unapproved charge.
Late, lost, damaged or misdelivered parcels
For a parcel that is late or appears lost, send us the order number and tracking reference. We will review the carrier information and help investigate. If tracking says delivered but you do not have the parcel, check the delivery location, household members and any carrier notice, then contact us so the issue can be investigated.
For damage, missing contents or a wrong delivery, keep the parcel and packaging and send photos with your order details. We will work with you on the appropriate resolution. A carrier scan alone does not prevent you from reporting a delivery problem.
Changes, returns and support
Contact us immediately for a cancellation or order change before shipping; we cannot guarantee that processing can be stopped. Returns after delivery are covered by our Refund Policy, including the 30-day request window and merchant-paid eligible return shipping.
Contact details
corkcicle — Corkcicle store
Email: Support@corkcite.shop
Phone: 312-687-6785
Mailing address: 11766 Sedgewick Dr, Huntley, Illinois, 60142, United States